Returns & Exchanges
At My Jaecoo, we want you to be completely satisfied with your fashion finds. If your order isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging with all tags attached. Please ensure the garments are unworn, unwashed, and in their original condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service. Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing